An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try SolarWinds Service Desk for free!

Built on the ITIL framework, the SolarWinds Service Desk enables staff to automate operational tasks and increase efficiency by managing incident escalations to problems, changes, or releases directly …

Read our service desk pricing guide to find which IT service management solution is right for your business. Not sure? Sign up for a FREE, 30-day trial.

SolarWinds®; Service Desk product support. Install/onboarding documentation, troubleshooting articles, product forum details, upgrade guides, and more.

Service Desk gives users the ability to submit tickets in multiple ways, allowing you to monitor escalations, manage tasks, track and measure successes, and unite your end users under one solution.

Experience seamless IT support and asset management with our user-friendly Web Help Desk software. From streamlined ticketing to centralized knowledge base and task management, our solution …

Each of the features below can be configured by navigating to Setup > Service Desk. You can also click any link below for more details on the setup of each feature.

Continue reading this guide to gain in-depth knowledge and familiarity with your service desk. Find out more about the Chat feature where you as the Agent can directly assist your users.

SolarWinds IT service desk and asset management software parties with 200+ cloud apps - Salesforce, Google, Zapier, etc. Try us free!

Nov 18, 2022 · Whether you have a small IT operation with basic IT ticketing needs or a large enterprise with a complex IT infrastructure and mature processes, SolarWinds Service Desk is designed to …