What is Net Promoter Score (NPS)? How to Calculate & Interpret - Hotjar
Jul 15, 2024 · Net Promoter Score ® (NPS) is a measure used to gauge customer loyalty, satisfaction, and enthusiasm with a company, calculated by asking customers one question: “On a scale from 0 to …
Comment Calculer le Net Promoter Score? Formule + Méthode - Hotjar
Apprenez comment calculer votre Net Promoter Score® (NPS) avec Excel, des calculateurs en ligne, et/ou un outil d'enquêtes en ligne comme Hotjar.
Net Promoter Score® (NPS) Survey Template And Questions - Hotjar
Feb 8, 2024 · Net Promoter Score® (NPS) is a customer loyalty and satisfaction measurement that asks customers how likely they are to recommend your product or service to others on a scale of 0–10.
Setting up an NPS® Survey - Hotjar
Feb 1, 2024 · As with ‘Link’ surveys, you can view survey responses and track your Net Promoter Score in real time with the NPS widget on Hotjar Dashboards. Remember, once you create a survey and …
How to Set Up an NPS® Survey – Hotjar Documentation
The Net Promoter Score® is calculated by subtracting the percentage of customers who answer the NPS® question with a 6 or lower, known as Detractors, from the percentage of customers who …
Comment configurer votre enquête NPS® – Hotjar Documentation
Configurez votre enquête comme Active et cliquez sur Créer l'enquête. C'est tout ! Vous venez de créer une enquête NPS® prête à recueillir les retours de vos utilisateurs. Une fois que votre enquête aura …
Aprenda a calcular o NPS: fórmulas, métodos e planilha do Excel - Hotjar
Net Promoter, Net Promoter System, Net Promoter Score, NPS e os emoticons relacionados ao NPS são marcas registradas da Bain & Company, Inc., Fred Reichheld e Satmetrix Systems, Inc.
Cómo configurar tu encuesta de NPS® – Documentación Hotjar
En esta sección, podrás modificar el idioma de tu Encuesta, el color (solo en los planes Ask Business y Ask Scale), su posición en tu página (solo encuestas emergentes), así como ocultar la marca de …
Video: How to create an NPS® Survey - Hotjar
Summary Learn how to quickly use Hotjar to collect a Net Promoter Score® by directly asking your customers how they enjoyed interacting with your site or product. Net Promoter, Net Promoter …
O Sistema NPS (Net Promoter System ®) - Hotjar
Oct 31, 2023 · Empresas de sucesso em todo o mundo usam o Net Promoter Score para medir a fidelidade e o engajamento do cliente. Há muitas outras métricas disponíveis, mas muitas delas são …