15 Essential Help Desk Metrics & KPIs [+ Best Practices] - Tidio
Nov 22, 2024 · First things first— What are help desk metrics? Help desk metrics are measurements that track and analyze the performance of a company’s help desk efforts. These KPIs include …
15 Must-Track Help Desk Metrics & KPIs (2025) - Whatfix
Aug 9, 2023 · While every organization will need contextual metrics to monitor and improve their services, here are 15 common IT support metrics every enterprise should track to start …
12 Helpdesk Metrics to Improve Customer Support
Dec 30, 2024 · While each organization may require specific metrics tailored to their services, here are 12 commonly used helpdesk metrics that every enterprise should consider tracking to initiate …
Top 17 Help Desk Metrics for 2025: Key KPIs for Support. - Hiver
Sep 23, 2025 · In this article, I’ll walk you through the help desk metrics that matter most in 2025, and how they can help you build a team that’s proactive, fast, and in full control.
13 Most Important Help Desk KPIs to Track and Measure Help ...
Jul 16, 2025 · In fact, the three most important KPIs that customer support teams look at are customer retention rate, average resolution time, and average first response time.
16 help desk KPIs & metrics to measure IT support performance
Sep 10, 2025 · Explore 16 help desk KPIs and metrics to measure IT support success. Learn how dashboards and examples improve service desk performance and meet industry standards.
IT Help Desk Metrics: 15 Industry Standard Metrics - Suptask
Key metrics like ticket volume, first response, and resolution time are crucial for assessing support performance and improving customer satisfaction. Tracking customer satisfaction metrics like CSAT, …