Posted in: Genesys Cloud - Developer Community! Hello, This post is just for information, in case you pay close attention to the Javascript SDK version numbers on NPM site. Version 239.0.0 and version …

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Aug 11, 2025 · Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the …

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Dec 1, 2025 · The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know.

Mar 31, 2025 · I see separate parts of that disconnect reason on the "Disconnect reasons in the interaction's detail view" page in the Genesys Cloud Resource Center, but I don't see this specific …

Hi everyone, We're pleased to share some upcoming enhancements to how Coaching and Learning appointments are scheduled in Genesys Cloud. These changes aim to give you more control, greater …

Jul 21, 2025 · Genesys Cloud updated the knowledge workbench V2 user interface to improve accessibility and the customer experience. These enhancements include improved color schemes, …

Mar 10, 2025 · Genesys understands that due to regulatory or connectivity constraints, certain countries require a premises-based media deployment. If you require a premises deployment, Genesys …

Jan 23, 2025 · As it stands today, Genesys customers and partners who get the most from their learning subscriptions are consuming the instructor-led training and also using the self-study and eLearning …