Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

Dec. 26 often passes unnoticed in the Philippines. After all, the lechon is still here, and the holiday lull has settled in.

I love Express Script, they are great! I get my meds cheap and the pharmacist are all helpful. I cannot say that for all customer service people but they do a great job as well. Just like every ...

In a remarkable departure from industry stereotypes, a northern Durban taxi association has recognised and rewarded drivers ...

Did you know there's an alternative to the traditional smartphone where kids are not just the focus. They help the company ...

From airport funding to building more reservoirs, St. George Mayor-elect Jimmie Hughes outlines his goals and expectations ...

Every entrepreneur knows the feeling: a CRM full of promising leads, a growing contact list and ambitious revenue goals. Yet somehow, those connections never quite convert at the rate you’d hoped. The ...

Busy businesses need all the help they can get to automate processes and keep operations running smoothly. This means incorporating various platforms to automatically streamline tasks and boost ...

Visakhapatnam Airport recorded remarkable achievements in multiple segmentsA major infrastructure transformation was achieved ...

Paul Brown explains how storytelling helps F&I managers improve engagement, product acceptance, and profitability by ...

A handbook found during a police raid on a compound used by a cyberfraud gang in the Philippines offers detailed instructions ...