AI-driven digital freight matching platforms are transforming the brokerage landscape, helping shippers and carriers automate workflows, boost utilization, and navigate the lingering freight recession ...

Customer data are a concern not only in marketing but also in shipping. And companies should be no less vigilant in protecting and processing customer data in the shipping process. Customer data may ...

In my previous article we looked at the difference between business based and customer based thinking, investigated the true value of a customer and determined that it is not enough to just satisfy ...