Feedback volume tends to follow product-market fit. When fit is low, feedback is minimal and marked by indifference.

Certain menu items from across the spectrum of fast food restaurant chains seem to be getting constant complaints from ...

“The customer is always right” — except when you’re stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who’s just counting down the ...

Many people seem to have a misguided notion about the concept of “The customer is always right.” They’re the ones who see it ...

Paying bills on time usually ensures that services continue to run smoothly. In this story, a call center employee was speaking to a customer. She was complaining that their internet suddenly stopped ...

For many shoppers in Washington, getting a refund is becoming a bigger headache than the original problem.New data from the ...

Air Canada plans to test out a pilot project it says could alleviate the airline industry’s lengthy complaints backlog that ...

PC hardware company NZXT and its billing partner, Fragile, have agreed to a $3,450,000 settlement in response to a ...

Burger King, home of the Whopper, is making the first changes to its best-selling menu item in nearly 10 years after consumers complained. The Whopper will replace its soft bun with a more premium one ...

Amid a backlog of complaints in the Canadian Transport Agency's complaints system, Air Canada is piloting a new program that ...