The plant has two types of change procedures—a simplified process change authorization (PCA) and a “full-blown” PCA. “The process is mainly executed on paper,” states Wray, “although we are sliding ...

Digital transformation is a necessity for many businesses. But so many of these efforts fail due to a lack of change management. Companies of all types and sizes are investing heavily in the ...

What is change management, why is it important for your business and how can you get started with it today? In my last article, I wrote about the need for customer experience professionals to not only ...