NerdWallet’s latest banking survey finds that some Americans opened new savings accounts in the past 12 months, with higher interest rates being a top motivator for doing so. Many, or all, of the ...

If your satisfaction with your bank has gone down lately, you may be in the majority. The latest J.D. Power customer satisfaction study of U.S. banks shows consumer trust in retail banks has declined ...

Banking customer satisfaction is on the rise across the U.S. in an unexpected trend, given current economic challenges. We are in an uncertain economic environment and many U.S. consumers report ...

One in 4 companies abandon bank onboarding before using the product they signed up for, according to our February 2025 research report titled "The Business Banking Customer Experience Report." We ...