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Zoom noted several gains associated with its own deployment of ZVA in a related blog post. Deployed on Zoom’s site, ZVA resolved 98% of customer interactions without escalating to a live agent. When ...

This new Zoom feature lets you virtually sit next to your friends, colleagues and family in a way you have to see to appreciate. Managing Editor Alison DeNisco Rayome joined CNET in 2019, and is a ...

At Zoomtopia 2022, Zoom unveiled several new features for the platform like the beta version of Zoom Mail and Calendar, a virtual IQ Coach, a virtual agent, and a hybrid co-working space. Zoom’s ...

These days Zoom requires no introduction. The video collaboration platform has become nothing short of ubiquitous over the last two years, as much of the world has come to rely on it for work, school, ...