Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

As healthcare organizations adapt to the changing landscape, it’s becoming increasingly clear that technology is a key driver of success. In recent years, we have witnessed the transformative impact ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

Artificial Intelligence, or AI, has become a transformative element for businesses in the years following the pandemic. The advent of new technologies has helped businesses automate monotonous ...

Moving beyond traditional temp agencies, iJility delivers custom workforce solutions designed to improve productivity, reduce labor costs, and enhance operational efficiency for the warehousing, ...

AI-powered personalization for workforce optimization is the new trend helping companies simultaneously improve worker retention and increase productivity. It is clear that companies need new methods ...

Work smarter, not harder—when wasn’t that relevant advice? This month’s Best Practices installment from CRM Magazine discusses how to do more with less people. The great resignation of 2021-22 has ...

The comprehensive workforce optimisation solutions feature four functional areas that will be engineered to work optimally together: quality monitoring/contact centre recording, workforce management, ...

The banking sector is undergoing a digital revolution, with the Bank of England recently stating that 55% of AI use cases in the industry have some degree of automated decision‑making within them.

ATLANTA--(BUSINESS WIRE)--Venn Workforce Optimization – a provider of locum tenens optimization, program and supplier management, and workforce solutions technology – today announced the appointment ...

TCN, a cloud-based call centre technology provider, announces further advances to Workforce Optimisation offerings. Designed to enhance contact centre performance, TCN's WFO tool provides ...