A SeaTac airport employee verifies that the reservation of SEA Spot Saver virtual queuing customer. Photo Credit: Courtesy of VHT Theme park aficionados have gotten used to queuing virtually in recent ...

Virtual queuing technology is a crucial part of smart city initiatives. As cities globally seek to make better use of data to improve the quality of life for urban residents, they have implemented new ...

The poor economy and an accompanying increase in citizen demand have spurred government agencies to adopt more advanced customer service technologies in their call centers. One reason the agencies ...

A host of call centers have become quite pleased about callers hanging up. Not surprising — those hang-ups have spelled lower operating costs, better agent efficiency, lower agent burnout and, yes, ...

As the Netherlands Plans Phased Reopening, Walibi Holland Looks to Empower Guests to Maintain Social Distancing with 100% Virtual Queuing Program ORLANDO, Fla., May 11, 2020 /PRNewswire/ -- accesso ...

Annual Passholder Previews for the updated Test Track opened today, July 13; however, many guests were unable to join the virtual queue at 7 a.m. due to the queue reaching capacity immediately. On the ...

The new “World of Color – One” coming to Disney California Adventure will use a virtual queue system that will be optional, but essential for any visitor who wants to snag a primo spot to watch the ...

Disneyland just celebrated its 70th anniversary date yesterday with lots of special festivities, including the debut of a new attraction featuring the first-ever Walt Disney animatronic. The new “Walt ...

Disneyland plans to test a virtual queue on Indiana Jones Adventure as the Anaheim theme park tries to reduce the length of the socially distanced standby queue for the popular Adventureland ...

The British love to queue, but online supermarket delivery firm Ocado has pushed this love to its limit. Shoppers were shocked this morning to be told as they attempted to pay for their wares: “You ...