Skype has a dedicated sound test tool via which you can check to see whether both your microphone and speakers are working as they should. The tool works by having you call an automated computer ...

How to Test a Call Center Integration Before Buying Seats Your email has been sent If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...

After months of planning, you’ve just implemented a new communications system for your organization. It may be a premises-based system, a cloud-based solution, hosted, or a hybrid. Whatever choice you ...

Skype has a built-in feature that’s mainly designed for audio testing. And it’s called the Echo/Sound Test Service, also known as echo123. If you’re wondering how to activate and use this tool on your ...