Six Sigma provides a framework for measuring process performance and making improvements to better meet customer needs. Although full-scale Six Sigma implementations are usually limited to large ...

Social media is more than just another channel for customer care; it’s a game changer. Companies that don’t realign their customer care strategies and processes to adjust to this new reality will ...

With strategic implementation, Six Sigma can do wonders for an organization. The methodology can drastically improve processes, cut down on waste, and even help provide better results in the design ...

To improve the overall performance of your organization Six Sigma tools can be really helpful. As the CEO of Global Six Sigma, Mr Peter Peterka puts it, "When developing a strategic plan, Six Sigma ...