Whether you're making cookies or computers, your product should provide consistent high quality to your customers. The term "quality assurance" describes all the processes and procedures involved in ...

In nearly all regions and industries, markets for products reflect the impact of globalization. The tactic of competing on price is increasingly giving way to a wider range of factors—including ...

Strictly speaking, if you have a rigorous quality process in place, there should be no reason for a discussion of rework. In fact, it might be said that rework is the result of not having rigorous ...