This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

CHAPEL HILL, N.C., July 27, 2018 /PRNewswire/ -- Innovative and effective Knowledge Management (KM) can be a significant driver of growth, performance excellence and agility. A new study by research ...

At its core, KM is about people. Nearly all of our respondents (93%) identified communication and active listening as top skills for KM; 87% cited relationship building. KM professionals play a key ...

Simon Johnson is General Manager UK and Ireland at Freshworks. He is responsible for helping customers with their strategic service desk, help desk and customer experience projects. In 2018, companies ...

Henry Mintzberg’s management theory outlines 10 managerial roles and five organizational structures for businesses to improve ...

In the dynamic environment of call centres, the efficient management of information can significantly enhance service delivery and customer satisfaction. Knowledge sharing technology plays a pivotal ...

In the rapidly evolving landscape of healthcare technology, ensuring patient safety remains a paramount concern. By harnessing innovative technologies such as AI, data analytics and digital health ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...