No medical device is without risk. And, in the manufacture of medical devices, risk management cannot be taken seriously enough. Failures can have far reaching impacts on the health and safety of ...

According to ASQ, total quality management (TQM) is a system that utilizes effective communications, data and strategy to successfully incorporate the discipline of quality into an organization's ...

Study the top-performing companies across all manufacturing industries and a plain and simple truth emerges: the ability to produce consistently high-quality products, regardless of the forces ...

How should a company begin to put in place a data quality management strategy? First, as with all disciplines, IT executives must assess the current state of data in the enterprise. Once they’ve ...

Customers tell us far more about what they think and feel than we might realize. In the new world of data-driven customer experience (CX), there are countless opportunities to get to know your ...

Quality management systems are really just about one thing: quality. But assuring quality in your products and services has a nice ripple effect of increasing customer satisfaction and keeping them ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

From pork sausages to pet food, hardly a week goes by where consumers don’t hear about a dangerous product recall. And it’s not just food manufacturers. Ninety-six percent of manufacturers surveyed, ...

BURLINGTON, Mass.--(BUSINESS WIRE)--ETQ, the leading provider of quality management solutions, today announced new capabilities for ETQ Reliance, the company’s quality management system (QMS) software ...