Customer service is a vital part of any business. Logically, most business owners, managers and employees know this. However, I've noticed poor customer service is one of the biggest reasons companies ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. Janet Heller noticed it when she broke her arm and could no longer drive ...

To chart the best course to success in 2024, businesses must be savvy to the evolving landscapes that influence how we define excellent customer service. These include both established and emerging ...

If you are looking to take your business to the next level, it might be time to improve your customer service. Better customer service has been shown to improve both customer acquisition and customer ...

In the last five years, there has been a palpable shift in customer service standards—in contact centers especially, but not exclusively. Not that long ago within contact centers, the standard for ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now In a rocky economy, finding and keeping ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

The IRS released details Thursday on how it plans to spend $80 billion on improved operations, pledging to hire more customer service representatives and audit more wealthy taxpayers. Some ...

RiverLink said previously it was searching for a new provider because Electronic Transaction Consultants had been having ...