We’ve all heard phrases like, “If you fail to prepare, prepare to fail.” But to be an effective communicator, you need to be able to not only prepare, but also improvise. And to succeed in a job ...

If you’re an introvert like me, you know the feeling: You’re in a meeting, quietly taking it all in, when the head of your organization lobs a curveball question at you. Suddenly, in your head, it’s ...