SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq: NICE) business, today announced availability of the NICE inContact CXone Workforce Optimization (WFO) Pro suite for contact centers on ...

HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE (Nasdaq: NICE) today announced it has once again been recognized by DMG Consulting LLC, an independent industry analyst firm, as the Workforce Optimization (WFO) ...

SALT LAKE CITY--(BUSINESS WIRE)-- NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone has expanded its Federal Risk and Authorization Management Program (FedRAMP) ...

NICE Systems (NASDAQ: NICE) today announced that it is transforming its approach to Workforce Optimization (WFO) by personalizing the organization-employee relationship in order to drive engagement ...

Five9, a provider of cloud-based contact center software, and NICE Systems, a provider of cross-channel analytics, have teamed up to offer a cloud-based workforce optimization (WFO) solution. Tightly ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) announced today that it has been recognized as a Leader in “The Forrester Wave™: Workforce Optimization Platforms, Q4 2021” report. Giving NICE the ...

NICE Systems (NASDAQ: NICE) and Bunchball today announced a partnership that aims to help organizations improve performance among customer-facing and back office employees by using gamification ...

SAN BRUNO, Calif., April 17, 2018 /PRNewswire/ -- Bright Pattern, leading provider of omnichannel call center software, announced its integration with NICE WFO to help customers optimize operational ...

DMG Consulting's in-depth analysis reveals NICE is the market share leader of WFO, interaction analytics, WFM, quality management and recording solutions amongst WFO suite vendors NICE NICE today ...

Just as CRM magazine debuted the workforce optimization (WFO) suite category in its April 2008 Service Awards issue, the analyst community has likewise been paying more attention to the umbrella term, ...

The "2017-2018 Workforce Optimization Product and Market Report" report has been added to Research and Markets' offering. Enterprises need WFO functionality more than ever, and the vendors who are ...