This article is the third part in a series of posts on measuring what matters in organizations: the shift from outputs to outcomes. As a result of epochal shift of power in the marketplace from seller ...

Denise is a Global VP of Enablement, leader in coaching, leadership and talent development, and on councils for ICF and Maxwell Leadership. "You shouldn't do things ...

For too long, governance has been reduced to the production of paperwork, compliance checklists and board reports. Many boards take comfort in approving strategies, signing off policies and publishing ...

Successful projects prioritise outcomes over outputs to deliver real organisational value. Adopting an outcome-focused approach requires a shift in mindset. Projects should begin with clearly defined ...

For example: the output of a project might be a new process for responding to student queries. The outcomes of that project may be shorter waiting times and increased student satisfaction. There may ...