Stronger pipelines—including succession planning, skills inventories, job shadowing and rotations—help tap the talent and ...

The internal and external customer nomenclature has existed for decades. The external customers don’t work for your company; they’re the folks who pay for a new install or a repair. The internal ...

Whether you realize or not, your business’ customer service is directed at more than one type of customer. You have external customers: the people who pay for your goods and hire your company to ...

If you’ve been working inside the same organization for a few years or more, this question may make you wince: Is your résumé up to date? As a career counselor, I often see people who haven’t updated ...