The companies, through their iPlanet software collaboration, are quietly working on instant messaging software for businesses, a market segment where Microsoft and IBM lead. Stephen Shankland worked ...

Microsoft is asking people to try to shoot the latest MSN Messenger. A public beta, or test version, of the upcoming instant messaging software--MSN Messenger version 6--will be available for download ...

After five years of raucous debate and stop-and-start development, the Internet’s premier standards-setting body is finalizing a set of protocols that will let companies exchange instant messages with ...

Instant messaging has become the latest employee productivity tool. A customer-service representative can use it as a quick and easy way to answer an inquiry, whereas a salesperson can inform a busy ...