Pearl Baldwin is a Crouse Hospital receptionist with a flair for music. She wrote the lyrics for "De-Germ It," a song to encourage handwashing among staff, patients ...

Improving hand hygiene compliance is an ongoing battle hospitals face, and there is major room for improvement in hospital reception areas, which may be overlooked, according to a study published in ...

Hospital Building Teams are giving increasing attention to patient safety, and with good reason: The Institute of Medicine reports that as many as 1 out of 27 patients admitted into a hospital is ...

Meet Ellis, 25, from South Yorkshire. She is a hospital receptionist at Queen Elizabeth Hospital, Birmingham. Part of our Bitesize world of work series. One of the best parts of the job is seeing ...