COLORADO SPRINGS, Colo. -- To make training and certification faster, more convenient and less expensive than traditional training classes, the Help Desk Institute (HDI) has launched eUniversity, ...

At a time when IT is supposed to be getting simpler, less complex and easier to manage, more people are calling help desks for assistance than ever before, according to a new study. That’s one of the ...

Two years after leaving as CEO of the Colorado Springs-based Help Desk Institute in the wake of its sale, Peggy Libbey is building a similar local startup company to manage trade associations for high ...

08 January 2006 DHAHRAN - The SAP Knowledge Center has been recognized by the Help Desk Institute (HDI) for achieving world class standards in serving Saudi Aramco's SAP customers. Seena S. Al-Omran, ...

The Help Desk Institute is an industry membership association that focuses on one specific aspect of call center life – customer support, mainly in the form of internal corporate help desks. Each year ...

Talking Shop: Boot camp offers insight for help desk staff Your email has been sent Review of the Help Desk Analyst Boot Camp training seminar Client support analyst Patricia Boone has been to many ...

Federal help-desk workers and representatives from companies that work with the government met Wednesday to jump-start a new organization designed to bring the technical support community closer ...