AUSTIN, Texas--(BUSINESS WIRE)--Infiniti dealerships ranked highest in the 2026 Pied Piper PSI ® Internet Lead Effectiveness ® (ILE ®) Auto Industry Study, which measured and ranked responsiveness to ...
MONTEREY, Calif.--(BUSINESS WIRE)--Subaru dealerships ranked highest in the 2025 Pied Piper PSI ® Internet Lead Effectiveness ® (ILE ®) Auto Industry Study, which measured responsiveness to internet ...
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Study: Trust In Dealer Service Departments Remains Surprisingly Strong
Depending on your experience, you may have mixed feelings about your dealer’s service department, but a recent study from J.D ...
TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...
BMW Motorrad dealerships ranked highest in the 2025 Pied Piper PSI® Service Telephone Effectiveness® (STE®) Powersports Industry Study, which measured the efficiency and quality of customer attempts ...
The art of selling new and used cars is often a very human activity. From negotiating pricing to finding the best options and accessories, one would think that AI doesn’t have much of a role in the ...
AI and automation: Customers received “perfect” responses more than half the time, a rate that has doubled in 5 years Risks of automation: When AI required human intervention, customer questions were ...
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