As companies look to scale and drive performance improvement, there are critical factors that need to be addressed to ensure transformations thrive and operational excellence initiatives succeed. In ...

Ever since Europe lost EuroPay in the late 1990s, payments stakeholders have been dismayed at the steady decline in their domestic debit card schemes and the gradual displacement of usage (now 70%) in ...

Abstract: Enterprise Resource Planning (ERP) systems have become essential tools for organizations seeking to integrate and streamline business functions such as finance, human resources, sales, and ...

Change is difficult, and the reluctance to change, often on the part of end-user employees, has been at the heart of countless failures of new technology deployments within businesses. Such failures ...

Staff shortages and increasing sample volume are the factors typically driving laboratories to assess their current workflows in order to improve performance and efficiency. Automated sample ...

Three success factors can make or break a CX initiative: cooperation, integration and enterprise planning and support. “If you want to truly understand something, try to change it.” ― Kurt Lewin A ...

If only fast IT operations (ITOps) was just about choosing the right tooling. Instead, as so often in IT, ensuring optimum software and services delivery that gets business results involves the ...