Health care organizations are grappling with long-term staffing shortages, increased demand for services with sicker and more elderly patients filling beds, and an unclear financial outlook for the ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Dr. Shay David is co-founder and CEO of retrain.ai, an AI talent intelligence platform that uses skills to help hire faster & retain longer. Over the last few years, I've witnessed firsthand the ...

The quickly evolving landscape of the federal workforce presents both urgent challenges and profound strategic opportunities as agencies aim to "right-size" and position themselves for mission success ...

Leading a diverse, global workforce comes with unique challenges, from navigating cultural differences to understanding regional regulations. Leaders who can adapt their approach to meet these nuances ...

Hospitals and health systems are undergoing a seismic shift in how they structure, support and scale their workforces. Faced with persistent labor shortages, financial constraints and rising consumer ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.