Sometimes less is more, at least when it comes to building rapport during interviews. That's according to new research which reveals that verbal interviewing techniques have a greater impact than ...

Building rapport is a concept that is vital to sales and effective team building. But as a concept, it can be hard to understand because we tend to focus on the wrong parts of what we think are ...

Emily, a sales manager in a large organization, was having significant challenges with her team. Communication with team members was inconsistent, and she continually struggled to motivate them. Her ...