Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Hasan Saleem With the ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More “Agentic AI,” or AI agents, have been the talk of the enterprise since ...

TAMPA, Fla.--(BUSINESS WIRE)--Syncro, a leading platform provider for managed service providers (MSP) and IT professionals, today announced the launch of its latest feature, Ticket Sentiment Analysis, ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

CALABASAS, Calif.--(BUSINESS WIRE)--SpotlightTMS (www.spotlighttms.com), the market-leading Software as a Service (SaaS) ticket management solution provider, today reported record growth in 2011, the ...