Nasdaq

LivePerson Recognized in the Gartner® Hype Cycle™ for Customer Service and Support Technologies for Third Consecutive Year

NEW YORK, Aug. 28, 2023 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), a global leader in Conversational AI, today announced it has been named a Sample Vendor in the Gartner Hype Cycle for Customer ...
KTLA

PolyAI Recognized in Multiple 2025 Gartner® Hype Cycle™ Reports for Customer Service, CRM, and Strategic Cost Optimization

NEW YORK, Sept. 2, 2025 /PRNewswire/ -- PolyAI, a leader in enterprise conversational AI, today announced it has been recognized in multiple 2025 Gartner reports, including the Hype Cycle for Customer ...
Cloud Computing

Oracle introduces new AI-driven workflows to automate customer service lifecycle

Oracle has unveiled new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help service teams increase productivity, better understand customer ...
Forbes

Human-Centered CX: Breaking The Cycle Of 'Doom Loops' In Automated Customer Service

In August 2024, the Biden-Harris administration announced the “Time Is Money” initiative that will change how businesses provide customer service. It will crack down on corporate “doom loops”—cycles ...
dbta

Oracle Releases New AI-Driven Workflows to Automate the Complete Customer Service Lifecycle

Oracle is offering new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help service teams increase productivity, better understand customer issues ...