Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Leave it better than you found it: in essence, that is customer service. Customer service helps people and organizations to do things that they can’t do, without you. Customer service is a measure of ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

There are tens of dozens of questions the interviewer might ask during an interview. However, some standard questions encompass the general theme and focus of almost any questions you’ll be asked, and ...

So, you’ve got an interview for a call center job, but maybe you’re thinking, ‘I’ve never worked in a call center before, ...