Decagon, the leader in conversational AI agents for concierge customer experiences, today announced Duet Autopilot, the first ...

Meta Business Agent is AI that lets every business show up for every customer, as if they had an infinite team behind them.

New always-on intelligence agents help service brands identify risks, automate customer responses and act faster on feedback ...

WhatsApp is rolling out Meta Business AI Agent, an AI-powered assistant that helps businesses automate customer support and ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and it is creating that agent. According to Intercom CEO Eoghan McCabe, Intercom ...

The way we as individuals interact with companies (our "suppliers") is on the brink of a major change, driven by the rise of personal agents. These AI-powered "customer-side agents" are set to ...

Generative AI has threatened, or promised, to disrupt every industry out there, and customer service is no exception. In fact, the tech has already found its way into customer care centers. According ...

Agentic AI breaks that assumption. When an AI agent acts on a user's behalf, autonomously across multiple systems, the ...

HubSpot is set to expand access to one of their artificial intelligence (AI) agents: Breeze Customer Agent. Starting next month, it will be available to all Pro and Enterprise customers. With an eye ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

Klaviyo at its K:BOS event in Boston introduced its Marketing Agent and Customer Agent. Marketing Agen autonomously plans and launches campaigns in minutes, creates on-brand content, personalizes ...

The era in which 90% of agents worked in a contact center is over. Work-from-home has become an important part of the agent mix. When COVID-19 forced offices worldwide to shut down, contact centers ...