Healthy. Comfortable. Technologically advanced. Vibrant. If you don’t immediately associate these words with a call center, you’re not alone. Call centers typically bring to mind an image of crowded ...

Bell ExpressVu, a division of Bell Canada, prides itself on its ability to retain agents. Its annual agent attrition rate generally hovers at about 16 to 18 percent and only 3 percent of promoted ...

In August, it was widely reported that employees at Apple had begun to voice their dissatisfaction with the open layout of the company’s new Apple Park campus in Cupertino, Calif., which is expected ...

When it comes to contact centers, over the last 20 years one complaint we see more than any other is around the quality and reliability of a given solution's reporting tools. When you are designing a ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

If you are planning to open a new call center, you may be relieved to know that the nascent economic rebound has not yet hit the real estate market. There are many vacant call centers, conventional ...

Begun in 1999 and completed in the fourth quarter of 2002, the studies aimed to ascertain participants' degree of satisfaction with components of office and workstation design. The open plan office, ...

The Microsoft Dynamics 365 Contact Center could stand out as a pivotal advancement set to redefine how businesses interact with their customers. Now widely available, this Contact Center as a Service ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...