When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...

Weybridge, UK – Oct 19, 2011 – As cloud computing continues to reshape today’s enterprise landscape, IT administrators are demanding flexible management solutions that enable them to define how they ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Spiceworks Cloud Help Desk provides simple and affordable ...

SEATTLE--(BUSINESS WIRE)--SkyKick (www.skykick.com), a global provider of cloud automation and management software for information technology services providers (ITSPs), today announced major upgrades ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...

Documenting feature needs and requirements is the most important step in the process of purchasing any new software or cloud service, including help desk or customer service software. It is also the ...

Massachusetts' Amherst College is refreshing its help desk with a cloud solution from Samanage. The college's IT department supports 1,800 students, 200-plus faculty members, a dozen teaching and ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

ORLANDO — Many IT organizations have neglected their help or service desks for years. But that’s not the case at Land O’Lakes Inc., a company whose products include butter. When Barry Libenson, the ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

As IT leaders from various industries increasingly pursue new strategies and technologies to digitally transform their organizations and optimize user experience, the role of service management has ...