JustCall's cloud call center platform addresses these needs by bringing multiple communication channels, such as voice, SMS, email, and WhatsApp, together into a single workspace. The platform enables ...

Raquel Lewandowski has been working as a call taker at a call center in Delaware County, Pennsylvania, for nearly 30 years. In that time, she's seen technology modernize emergency-response services to ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. OceanFirst Bank once faced a common ...

AI success depends on whether enterprise data is ready, reachable, and close enough to the workloads that need it. In this eSpeaks episode, Dell Technologies’ Vrashank Jain explains why fragmented ...

NewVoiceMedia has raised $35 million for cloud-based contact center technology. NewVoiceMedia powers an online network that delivers calls through your existing telephone infrastructure. Sign up here.