To the eyes of your customer, a great customer experience should look like it was a cinch–a piece of cake–to pull off. To the extent that your efforts are even noticed, great customer service should ...

Performance standards are the pre-established guidelines your small business has in place for various areas of business operations. Customer service performance standards dictate the ways in which ...

The UK recently introduced some new legislation that has implications for customer service. Specifically, an amendment was included in the new Police, Crime, Sentencing and Courts Act 2022 that aims ...

In the last five years, there has been a palpable shift in customer service standards—in contact centers especially, but not exclusively. Not that long ago within contact centers, the standard for ...

Financial Affairs provides sound financial management and services, assuring proper stewardship of UTSA resources. As we mirror the university’s core values, we partner with our customers to offer ...