American dissatisfaction is rising on both ends of the customer service line. Nearly three-quarters of Americans say they've had product or customer service problems over the past year. That's ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

Jun. 20—Two north country power companies were fined by the state Public Services Commission for failing to meet customer service standards last year. The PSC announced Thursday that it has levied a ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing... Why customer service ratings are getting worse JUANA SUMMERS ...

Amazon snared an upgrade from Piper Jaffray Monday based on a customer service survey and e-commerce innovations such as the Kindle and its associated iPhone application. However, the reasoning behind ...