Rates of burnout — a feeling of overwhelm and constant stress that if left unchecked may cause employees to seek another job — have risen in the past year. A 2021 survey by Indeed found that 52% of ...

As a management consultancy, we help our clients move past “business as usual” by leveraging organizational transformation to create breakthrough performance. Even our name is inspired by our belief ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

After producing a five-month, multimedia series on the power of client and community feedback, Stanford Social Innovation Review conducted two audience surveys to understand the campaign’s influence.

“Make a legal U-turn.” “Exit right in two miles.” When we drive, many of us now have an electronic voice telling us the shortest route, how to avoid detours, and how to correct wrong turns. We’ve ...

The Interactive Customer Evaluation system is a Department of Defense web-based program that allows customers to provide feedback on services offered at Fort Novosel and is a driver for continuous ...

‘SmileBack is allowing partners to get feedback from their customers on what is going well and where any challenges are. We will provide our partners with more insights to help them increase their ...

Most companies ask customers for feedback about their products and services. But only a handful ask their employees the same questions. This is a missed opportunity. A lot of insight can be gained ...

Grocer Waitrose is to gather real-time feedback from customers about their in-store experience to ensure the best standards of service. The retailer will enable shoppers to comment on any aspect of ...

Things didn’t go exactly as planned when we gave three retail businesses a customer feedback system to test for a customer service software buyers’ guide. The goal was to see how the features worked ...