In January 2020, just eight months into her tenure as CEO of Best Buy, Corie Barry learned about a novel coronavirus spreading in China. By early March, Barry was getting reports that the virus was ...

There’s a lot of interest in and concern around the use of AI agents. For organizations grappling with whether and how to use agentic AI, I recommend considering the model from the perspective of ...

While highly technical and involving a ton of IT, at its core, WebOps is about delighting customers by collaborating around shared goals and business outcomes. WebOps, or web operations, is a term ...