The Art of Service has just released the latest version of its popular Configuration Management Toolkit, fully aligned with ITIL best practice IT Service Management. The Art of Service, the leading ...
Having a configuration management database (CMDB) can be a huge asset. After all, it provides a holistic view of your IT environment, captures the true impact of the thousands of changes you make ...
Your CMDB is an important tool to maintain high service availability. A healthy CMDB allows you to prevent business service outages, respond to service outages faster, and diagnose them quickly. In ...
There’s an adage that says change is the only constant. Still, every IT executive knows constant change wreaks havoc on a complex IT environment. In fact, IDC and Gartner report that 70% to 80% of ...
The configuration management database as a concept has companies considering new staff positions and management vendors adding tools to their product suites thanks to ITIL. A few vendors such as BMC, ...
Gene Kim, co-founder and chief technology officer of Tripwire, has detailed repeatable processes that organizations can use to improve performance in The Visible Ops Handbook. Let me tell you a story ...
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