Striving for operational excellence is crucial for business success today. In a previous article, I discussed driving operational success through an effective annual planning process. I encouraged ...

Challenging times present an opportunity for organizations to perform detailed assessments of their operations. While recent stock market turmoil has many organizations worried about both short and ...

Once strategic objectives are set by a company’s executive team and its board of directors, managers must move to enable the business’s operations to achieve these goals. All businesses face risks in ...

One of the largest telecommunication providers that offers both wireless and wireline services in Canada wanted a credible third party to assess their contact center activities, identify service gaps, ...

A well-executed financial and operational assessment can change the culture of a facility from one of blame to one of cooperation, improve system and process efficiency, increase occupancy and ...

To support the military operations that toppled the Taliban and Saddam Hussein, the U.S. and its allies have had to rely on a wide range of weapons systems that had never been fielded. The rigors of ...